Terms and Conditions
These Conditions of Sale form part of a contract between you (the “Customer”) and us, “Royal Glass”. The ‘Company’ shall mean Royal Glass, the ‘Customer’ shall mean the person, firm, partnership, or company to whom any quotation is addressed and/or with whom any contract is made, and the ‘goods’ shall mean the goods, materials, or products agreed to be sold and described in the quotation hereof. These terms and conditions prevail unless specifically altered in writing between the Customer and Royal Glass. The contract between the Customer and Royal Glass is formed by these Conditions of Sale, the Quotation, and any other written matter signed or accepted at the time of agreement of the Quotation (the “Contract”). The ‘Company’s Conditions of Sale’ shall also mean the Company’s Conditions of estimate, quotation, or tender. The Customer’s ‘Conditions’ shall also mean Conditions of order, subcontract, or suchlike.
Standard payment terms are as follows:
Supply and Installation by Royal Glass
Initial Payment: 50% of Price to be paid at the time of ordering;
Final Payment: 50% of Price 3 days from completion of works or 30 days from completion if you hold an account with Royal Glass.
Supply only by Royal Glass
Order will require payment in full prior to ordering. For the avoidance of doubt no property or title in any goods, items or things supplied, delivered, fitted or otherwise provided by the Company to the Customer transfers from the Company to the Customer until payment in full has been received by the Company.
The customer is entitled to cancel this contract in writing for any reason within three days of the date on which the contract was agreed , in which event any amount prepaid will be refunded provided Royal Glass has not incurred any liability in respect of the order. If any liability to any party, to include any third parties, has been incurred then an amount prepaid may be used by Royal Glass without further recourse to discharge such liability. After the expiration of the 3 day period, cancellation by the customer is not possible.
Royal Glass may unilaterally cancel this contract if in its surveyor’s opinion. Existing structures or any of the supports are of insufficient span or lacking in
strength; or internal or external access is inadequate for the purpose of installation; or the proposed specification infringes By-Laws or statutory or other regulations; or aperture details are not suitable for the proposed work.
In any event the company may accept or reject the order at the time it is placed and/or at the time it is surveyed if later. It is the Customer’s responsibility to make application for planning or other regulatory Royal Glass cannot be held responsible for any consequential costs incurred by the customer if any such consent was not obtained. Installation dates provided by Royal Glass are given in good faith but without obligation. Royal Glass will endeavour to meet installation dates, but will not be liable for any loss or damage or other prejudice suffered by the customer, howsoever arising, as a result in any delay in installation. Whenever Royal Glass is instructed to work on a Customer’s own glass and/or framing, it accepts no responsibility whatsoever for breakage of the glass or damage to the framing while working on these materials. This work is done entirely at the Customer’s own risk and Royal Glass expressly excludes all liabilities for replacing any damaged materials which the Customer accepts.
Guarantee
We will issue our official guarantee, which we will be dated so that it takes effect from the date of the final invoice issue date. Upon commencement of
the guarantee a 1 year non transferable guarantee (the “Guarantee”) will begin. During the period of guarantee Royal Glass covers the free replacement of parts should they prove to be faulty, but any labour charges incurred in the secondary period are to be paid by the Customer. Glass is not covered by the guarantee only workmanship. Hardware and parts are covered by there own manufacturers guarantee. Where Royal Glass is unable to provide an exact replacement a similar product will be provided of the same quality.
In order for any claim to be made under the Guarantee:
Any claim arising from a defect in materials or workmanship must be made in writing to Royal Glass within 7 days of the guarantee start date, failing which no claim under the Guarantee can be made; unless cleaning and maintenance of our products is regularly undertaken in accordance with our “Product Care and Maintenance” leaflet, (which is available on request at our offices) the Guarantee will cease; and in the event of any claim against Royal Glass under the Guarantee, the burden of proof that adequate and regular maintenance has been undertaken rests with the Customer, and in the event of any claim made and accepted under the Guarantee, Royal Glass will be liable only to replace such defective product, or part of product, as there may be but will NOT be liable for any consequential or other loss and/ or damage caused by the failure, or deficient performance, of a guaranteed product. No guarantee is given that any of the products is visually perfect. All glass products supplied by Royal Glass may contain minor visual imperfections. The criteria to be applied for the acceptability of such visual marks are those stated.
Units’ copies of which are available on request from the Company’s head office or such successor publication and/or guidelines as may be issued from time to time.
In view of ongoing development and engineering programmes, Royal Glass reserves the right to make product changes in the specification or provenance of products without notice, whether or not this Condition is expressly printed on Royal Glass literature, technical drawings and catalogues provided if such changes occur the Customer is provided with an equivalent or near equivalent product. The Customer will be entitled to a reduction in the Final Payment if the product is changed and is cheaper and will be obliged to pay an additional amount if the product is changed and is more expensive.
Definitions
The Company’s Estimate
Any estimate submitted by the Company is based on the Customer’s enquiry documents, any qualifications thereto by the Company, the Company’s product and service specifications and the Company’s Conditions of Sale. It is the Customer’s responsibility to check, that the Company has in its Quotation interpreted the Customer’s enquiry correctly.
Fluctuations
Unless otherwise stated, any Quotation by the Company is on a fluctuation basis and is subject to adjustment, commensurate with the rise or fall of the cost of materials and/or labour.
Special Attendances By Customer
Unless otherwise stated, any Quotation by the Company is subject to the Customer providing free of charge to the Company special attendances on site such as all necessary scaffolding, hoisting tackle, lighting, power, water and unloading, distribution, safe and adequate and secure storage of the Company’s materials and plant.
Availability Of Labour And Goods
Any quotation by the Company is subject to goods and/or labour being available at the time the work is required to be executed. The Company cannot be held liable for any shortages and delays in delivery through happenings beyond its control, e.g. Manufacturer’s late deliveries, strikes, war, loss, damage, transport delays, etc.
Exclusions
Unless otherwise stated, any Quotation submitted by the Company does not include for: Any type of protective coating or tape or the removal thereof or
final cleaning down. The provision and the making of templates for shaped or bent glass Formal Subcontract
Customer’s Own Conditions
In the event that the Company accepts a Customer’s order, any Customer’s Conditions which form part of the Customer’s order are deemed not accepted by the Company unless specifically agreed to in writing.
Acceptance Of Order And Cancellation
Any order placed by a Customer is subject to acceptance in writing by the Company. Orders be cancelled by the Customer are subject to cancellation charges at levels commensurate with the normal retail value of the goods and/or services supplied or produced up to the date of receipt of notice of cancellation. Unimpeded Working Time And Notice To Commence Damaged Or Defective Materials The Company will not accept any claim for damaged materials unless notified in writing within 7 working days of delivery or fixing.
Interim Applications
Throughout the progress of the works, the Company will render invoices at monthly intervals at levels commensurate with any work carried out. Unless payment is received fourteen days after certification of the works or by the 28th day of the month following the invoice date the Company reserves the right to suspend further work or deliveries and to charge interest on the sum outstanding at the end of each month at the rate of 1% per month. Furthermore, should the Company deem that further action or legal representation is necessary to recover any debt, all costs and charges incurred will be rendered in full to the Customer.
Retention Property In Goods
Until payment by the Customer is received in full by the Company for the price of the goods, property in the goods shall remain the Company’s. The Customer shall hold the goods in a fiduciary capacity for the Company and shall store them in such a manner, at his own expense, so that they shall at all times be identifiable as goods of the Company. If the Customer shall receive from whosoever any payment in respect of the goods then the Customer shall receive and hold such monies on behalf of the Company and shall without undue delay pay all due sums to the Company in respect of the goods.
General Product Specification
Anodised and painted finishes are available in a range of colours. The Company cannot guarantee an exact colour and surface texture match between all components, but ‘top and bottom anodising colour limits’ samples are available on request. The surface finish of glass shall be permitted to contain visual imperfections that are not exceptionally obtrusive if viewed at 90 degrees from a distance of two metres in natural daylight, for laminated and toughened glass 3 metres.
Research And Development
In view of its ongoing development and engineering programmes, the Company reserves the right to make product changes in the specification of products without notice, whether or not this Condition is expressly printed on the Company’s literature, technical drawings and catalogues.
Terms and Conditions for Balustrades and Pool Fences
All stainless steel must be cleaned by the Customer with approved oil-based cleaners every 5 – 7 months if coastal and 8 – 10 months if non-coastal. Aluminium must also be cleaned the same way with approved aluminum cleaners. All care will be taken when drilling base materials, but in the case of cracking, chipping, or damages, Royal Glass accepts no responsibility unless the duty of care was not taken while drilling. Royal Glass does not accept any responsibility if the base material fails over time or is not suitable for fixings, i.e., damp bricks (water damage). 10mm glass has a +3mm/-3mm tolerance and a bow of up to 3mm. 15mm glass has a +5mm/-5mm tolerance and a bow of up to 3mm. 17.5mm and 21.5mm are the same as 10mm but may have an overlap of up to +3mm/-3mm and a bow of up to 3mm. Scratches must be visible by the naked eye in natural light from 1500mm away, as standard and stated by all our suppliers. All tolerances on templates are +5mm/-5mm on any glass due to the digitising processes.
Terms and Conditions for Partitions
Regular cleaning and maintenance must be carried out on all products. All glass has a +3mm/-3mm tolerance on 10mm glass and a bow of up to 5mm as standard and stated by all our suppliers. All tolerances on templates are +5mm/-5mm on any glass due to the digitising processes. Scratches must be visible by the naked eye in natural light from 1500mm away, as standard and stated by all our suppliers.
Terms and Conditions for Splashbacks
Glass must be cleaned by the Customer with approved glass cleaners. The silicone has a 6-12 month lifespan and will need to be replaced at the cost of the Customer. Some seals will last longer if care and regular non-abrasive cleaning is done. Regular cleaning and maintenance must be carried out on all products. Royal Glass does not accept any responsibility if the base material fails over time or is not suitable for fixings, i.e., damp plaster (water damage). 6mm glass has a +3mm/-3mm tolerance and a bow of up to 3mm. Scratches must be visible by the naked eye in natural light from 1500mm away, as standard and stated by all our suppliers. All tolerances on templates are +5mm/-5mm on any glass due to the digitising processes. Royal Glass is not a qualified electrician and accepts no responsibility whatsoever for breakage or damage to electrical components.
Terms and Conditions for Showers
Shower enclosures are not 100% watertight. We aim to eliminate all leaks to the best of our ability, but water pressure, tray alignment, water draining, and showering habits cannot be accounted for. The seals have a 6-month lifespan and will need to be replaced at the cost of the Customer. Some seals will last longer if care and regular cleaning is done. Regular cleaning and maintenance must be carried out on all products. All glass has a +3mm/-3mm tolerance on 10mm glass and a bow of up to 5mm as standard and stated by all our suppliers. All tolerances on templates are +5mm/-5mm on any glass due to the digitising processes. Scratches must be visible by the naked eye in natural light from 1500mm away, as standard and stated by all our suppliers.
Disclaimer
Whenever Royal Glass is instructed to work on or to process a Customer’s own materials such as glass, framing, templates, etc., it accepts no responsibility whatsoever for breakage or damage to said goods. Any such work is carried out entirely at the risk and cost of the Customer.