Discover the Perfect Plan for Your Needs
Whether you’re a homeowner craving reliable turnaround, a business client needing a dedicated manager and priority support, or a partner seeking unlimited perks, our flexible tiers deliver: rapid response times, extended service hours, expert guidance, and exclusive benefits—tailored just for you.
Home Owners
- ≤ 72 hours Response Time
- Mon – Fri, 10:00 – 15:00 Service Hours
- No Account Manager
- PS1 Fee: Paid
- SED Fee: Paid
- Design Services: Paid per request
- Consultation: 1 hour
- Service Priority: Regular queue
- After-Sales: Standard support
- Price Matching: No
- Project Priority: Normal
- Contract Mods: Charged
- Training: None
- Emergency: Within 24 hours
- Multilingual: Available
- Loyalty: Referral programme
Business Client
- ≤ 48 hours Response Time
- Mon – Fri, 9:00 – 18:00 Service Hours
- Shared Manager
- PS1 Fee: Free for 6 months
- SED Fee: Paid
- Design Services: Free for 6 months
- Consultation: 2 hours/job
- Service Priority: Standard
- After-Sales: Standard support
- Price Matching: Case-by-case
- Project Priority: Medium
- Contract Mods: Yes (after 2 free)
- Training: Group sessions
- Emergency: Within 12 hours
- Multilingual: Available
- Loyalty: Annual rebates/bonus
Partner Programme
- ≤ 24 hours Response Time
- 24/7 support
- Dedicated Manager
- PS1 Fee: Free
- SED Fee: Paid
- Design Services: Unlimited
- Consultation: Unlimited
- Service Priority: Expedited
- After-Sales: Dedicated team
- Price Matching: Yes
- Project Priority: Highest
- Contract Mods: Free
- Training: 1-on-1 sessions
- Emergency: Immediate response
- Multilingual: Available
- Loyalty: Annual rebates/bonuses
View Our Full List of Packages
| Service Feature | Home Owners | Business Client | Partner Programme |
|---|---|---|---|
| Response Time | ≤ 72 hours | ≤ 48 hours | ≤ 24 hours |
| Service Hours | Mon–Fri, 10:00–15:00 | Mon–Fri, 9:00–18:00 | 24/7 support |
| Dedicated Account Manager | ×No | ✓Shared manager | ✓Yes |
| PS1 (Glass Barrier…) Fee | ✓Paid | ✓6 / 6 months | ×Free |
| SED (Special Engineering…) Fee | ✓Paid | ✓Paid | ✓Paid |
| Free Design Services | ×Paid per request | ✓6 / 6 months | ✓Unlimited |
| Free Consultation Time | ×1 hour | ✓2 hours/job | ✓Unlimited |
| Service Priority | ✓Regular queue | ✓Standard | ✓Expedited processing |
| After-Sales Support | ✓Standard support | ✓Standard support | ✓Dedicated team |
| Price Matching | ×No | ▲ Case-by-case | ✓Yes |
| Project Priority | ✓Normal | ✓Medium | ✓Highest |
| Fee for Contract Modifications | ×Charge apply | ✓Yes (after 2 free) | ✓Free |
| Training & Guidance | ×None | ✓Group training | ✓1-on-1 sessions |
| Emergency Issue Handling | Within 24 hours | ✓Within 12 hours | ✓Immediate response |
| Multilingual Support | ✓Available | ✓Available | ✓Available |
| Loyalty Rewards | Referral programme | ✓Annual rebates/bonus | ✓Annual rebates/bonuses |
